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This Privacy Policy explains how Get More Reviews ("Get More Reviews," "we," "us," or "our") collects, uses, and protects personal information when you visit getmorereviewsx.com, contact us, receive text messages from us, or use our software (the "Services").
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## 1. Who We Are
Get More Reviews provides software that helps local businesses request, collect, and manage reviews from their own customers.
We are not a lead generation service or a marketing list provider. We do not buy, sell, rent, or broker leads, contact lists, or personal information.
Mailing Address: Via Goffredo Mameli 25, 20833 Giussano (MB), Italy
For personal information we collect from our website visitors, prospects, and customers, Get More Reviews is the data controller.
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## 2. Information We Collect
Information you give us: your name, email address, mobile phone number, business name, messages you send us, and account and billing details (payments are processed by a third-party payment processor; we do not store full card numbers).
SMS consent records: when you opt in to text messages, we record your phone number, the date and time of consent, the page where you opted in, and the consent language shown to you.
Information collected automatically: IP address, browser and device type, pages visited, and similar usage data collected through cookies (see Section 8).
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## 3. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide customer support
- Schedule demos and appointments and send reminders
- Set up and manage your account, and send account and billing notifications
- Provide, maintain, and improve the Services
- Process payments
- Prevent fraud and keep the Services secure
- Comply with legal obligations
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## 4. SMS / Text Messaging
If you opt in on our website, Get More Reviews will send you text messages from +1 866-428-6116 about your inquiry, demo and appointment scheduling, onboarding, your account, billing, and customer support.
- Consent: You opt in by entering your mobile number and checking the unchecked consent box on our website form. Consent is not a condition of any purchase.
- Frequency: Message frequency varies based on your inquiry and account activity.
- Rates: Message and data rates may apply.
- Opt-out: Reply STOP at any time to unsubscribe. You will receive one confirmation message and no further texts.
- Help: Reply HELP, or contact us at [email protected] or +1 866-428-6116.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors that support our services, such as the messaging provider that delivers our texts, is permitted only to deliver those messages. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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## 5. How We Share Information
We share personal information only with:
- Service providers that help us run the Services, such as hosting, messaging delivery, email delivery, payment processing, and analytics providers. They may use your information only to perform services for us.
- Legal authorities, when required by law or to protect our rights and the safety of others.
- A successor business, if Get More Reviews is involved in a merger, acquisition, or sale of assets.
We do not sell, rent, or trade personal information, and we do not share it with third parties for their own marketing.
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## 6. Customer Data Processed for Businesses Using Our Software
Businesses that use our software may store information about their own customers in their accounts (for example, a name, email, or phone number) so they can request reviews. For that information, the business is the data controller and Get More Reviews acts only as a data processor, handling it solely to provide the Services to that business and according to its instructions. We never use it for our own purposes, never combine it across businesses, and never sell or share it.
Any review requests a business sends to its customers are sent from that business's own phone number and under its own name, not from Get More Reviews' number. If you received a message from a business, please contact that business directly about its privacy practices, or contact us and we will direct your request to the business.
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## 7. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, and to resolve disputes. SMS consent and opt-out records are kept as long as needed to demonstrate compliance with messaging rules.
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## 8. Cookies
We use cookies that are strictly necessary for the website to work and, with your consent where required, analytics cookies to understand how the site is used. You can accept or reject non-essential cookies through our cookie banner and manage cookies in your browser settings.
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## 9. Your Rights
EU/UK residents (GDPR): We process your data based on your consent (for example, SMS messages and non-essential cookies), to perform a contract with you, to meet legal obligations, or for our legitimate interests in running and securing the Services. You have the right to access, correct, delete, restrict, or object to the processing of your data, to data portability, and to withdraw consent at any time. You may also lodge a complaint with your local data protection authority; in Italy, this is the Garante per la protezione dei dati personali.
U.S. residents (including California): Depending on your state, you may have the right to know what personal information we collect, to access, correct, or delete it, and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined under California law. We will not discriminate against you for exercising your rights.
Canadian residents: You may access and correct your personal information and withdraw consent under PIPEDA, subject to legal limits.
To exercise any of these rights, email us at [email protected]. We may need to verify your identity before responding and will reply within the time required by law.
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## 10. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, so we cannot guarantee absolute security.
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## 11. International Transfers
Some of our service providers are located outside the European Economic Area, including in the United States. When we transfer personal data outside the EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
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## 12. Children's Privacy
Our Services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
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## 13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
